For email #
This is a good place to draft a generic email response to this question that can be quickly copied and pasted by any member of your support team. Example:
Hi [NAME],
You’re not alone! A few other users have reported this issue too. If you refresh the page by hitting Command + R, your images should be restored. Please let me know if this doesn’t do the trick and we can explore other solutions. Hope it helps!
Thanks,
Leslie
For Twitter #
Draft a version of your response for social media here. Example:
Uh oh! Never fear, if you reset the page using Cmd + R, your images should show up right away. Sorry about that! 😅
Example questions #
Whether you’re using Intercom or regular email to handle support queries, you can collect links or screenshots showing how this question has been asked. Example:
