How do I send SMS to static & dynamic phone numbers using Automation Flow?

You can send SMS to either a specific fixed number (static), or automatically send messages to the contact involved in the flow (dynamic). Here’s how both work:

What’s the Difference? #

• Static Number – The SMS always goes to the same number, no matter who triggers the flow.
  Example: Send yourself an alert whenever someone submits a form.
  
• Dynamic Number – The SMS goes to the contact’s phone number who triggered the flow.
  Example: Send a confirmation SMS to each customer who makes a purchase.

Steps to Send SMS to a Static Phone Number: #

1. Open your Automation Flow
   Go to the Automation section and open or create a new automation flow.
   
2. Add the ‘Send SMS’ Step
   Drag in the Send SMS step from the flow builder.

3. Select ‘Custom Phone’
   Under Send to, choose Custom Phone and enter your static phone number.

Steps to Send SMS to a Dynamic Phone Number: #

1. Open your Automation Flow
   Go to the Automation section and open or create a flow.
   
2. Add the ‘Send SMS’ Step
   Drag in the Send SMS step from the flow builder.
   
3. Select ‘Contact Phone’
   Under Send to, choose Contact Phone to send the message to the phone number tied to the contact in the flow.