1. Please, navigate to the ‘Automation’ on the left side menu bar and create/open your flow in the flow editor.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-74-1024x496.png)
2. On the right side of the screen, you will have the hamburger icon to change the settings of the flow. Please, click on it. You will have the option to remove/add a trigger.
![](https://glidecampaign.com/wp-content/uploads/2023/05/2_pWT2Hz3e.webp)
3. We need to choose “Chat” as the trigger.
![](https://glidecampaign.com/wp-content/uploads/2023/05/image1_DQCpO9Zb-1024x640.webp)
4. Choose the option as per your requirements. Email / SMS.
![](https://glidecampaign.com/wp-content/uploads/2023/05/4_WejYn5uH-1024x493.webp)