Steps to enable SMS alters for missed calls #
Add a phone number #
Our system provides VoIP services. You can buy a number inside the system or port any existing number to the system.
Create a call flow #
Add the ‘Transfer Call’ step #
Please, add the ‘Transfer Call’ step under the ‘Phone’ section.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-15-896x1024.png)
And configure it as per your requirements.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-16-1024x522.png)
Please, make sure you have selected your extension to transfer the calls.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-17-494x1024.png)
Now, we have two options for the transfer call step.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-18.png)
Once the call is transferred, you can simply connect that option to the ‘Hangup Call’ step if you don’t need any other steps.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-19-540x1024.png)
Add the SMS Send step #
For the ‘No Answer’ Step, you need to add the ‘SMS Send’ step to get an SMS notification.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-20-1024x865.png)
To use this step, you need to enable SMS service for the VoIP numbers.
Here you will get the option to configure the SMS step.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-28-525x1024.png)
You can choose the ‘Custom Phone Number’ option to send a notification to any number.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-29-921x1024.png)
Now, save and publish the flow if you don’t need any other steps.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-30-757x1024.png)