How to record Inbound/Outbound calls through the extension #
1. Go to the phone tab. Click on the phone tab then click on the extension tab and then click on the pencil icon for the edit extension tab.
![](https://crmsupport.co/assets/1_3FQkl0Ry_NnW6Tx5c_cKMnZu2f.png)
2. When you click on the edit extension tab new window is open for you, Now click on the record call dropdown box and select the category of recording calls.
![](https://crmsupport.co/assets/2_Qx93GEyV.png)
3. Save your settings your process is complete.