Here’s how to create an IVR (Interactive Voice Response) system and route phone calls: #
- Add the ‘IVR – Multiple Choice’ step:
- Inside the flow builder, drag the ‘IVR – Multiple Choice’ step. This step is available under the ‘Phone’ section.
- On the right-hand side, you will find options to configure the IVR step. Make the necessary changes according to your requirements (e.g., voice message and keypad choices).
- Add the ‘Transfer Call’ step:
- Drag the ‘Transfer Call’ step to the flow builder and add it under the IVR step.
- You will get the option to configure this step on the right-hand side. You will also be able to set a physical number where calls will be routed based on the IVR choices.
- Connect all the steps:
- Connect the steps in the flow builder and design the flow according to your needs.
- Save and publish the flow:
- Once everything is connected and configured, click Save to save your flow.
- Then, click Publish to make your IVR system live.
Your IVR system will now route calls based on the caller’s input (e.g., pressing specific keys for different departments or people).
