Steps to create IVR and route phone calls #
Add the ‘IVR – Multiple Choice #
Inside the flow builder, please drag the ‘IVR – Multiple Choice’ step. This step is available under the ‘Phone’ section.
On the right-hand side, you will get the options to configure that step. Please, make the changes as per your requirement.
Add the ‘Transfer Call’ step. #
Please, drag the ‘Transfer Call’ step to the flow builder and add it under the IVR step
You will get the option to configure this step on the right-hand side. Also, you will have the option set a physical number
Now, please connect all the steps and design the flow as per your requirements
Save and publish the flow.
