How to create an IVR and route each call? 

Steps to create IVR and route phone calls #

Add the ‘IVR – Multiple Choice #

Inside the flow builder, please drag the ‘IVR – Multiple Choice’ step. This step is available under the ‘Phone’ section.

On the right-hand side, you will get the options to configure that step. Please, make the changes as per your requirement.

Add the ‘Transfer Call’ step. #

Please, drag the ‘Transfer Call’ step to the flow builder and add it under the IVR step

You will get the option to configure this step on the right-hand side. Also, you will have the option set a physical number 

Now, please connect all the steps and design the flow as per your requirements

Save and publish the flow.

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