Add a new Inbox #
Please, navigate to the ‘Chat’ on the left menu bar. Once the page is opened, click on the ‘Inbox’ on the top menu bar. Finally, click on the ‘Add Inbox’ button.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-32-1024x257.png)
Please select the ‘Email’ option.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-33-1024x485.png)
Add the Channel Name and the Email address.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-34-1024x231.png)
Select an agent.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-35-1024x349.png)
Please, click on the ‘More Settings’ button.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-36-1024x345.png)
Under the ‘Configuration’ tab, you will have the option to set IMAP and SMTP.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-37-1024x352.png)
IMAP configuration #
Please, check the IMAP configuration check box.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-38-1024x633.png)
You will have to reach out to your email service provider for Address, Port and SSL. Please, confirm these details and update your IMAP Settings.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-39-1024x683.png)
Configure SMTP details #
Please check the SMTP configuration checkbox to enable the SMTP option.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-40-985x1024.png)
You will have to reach out to your email service provider for Address, Port, and SSL. Please, confirm these details and update your SMTP Settings.
![](https://glidecampaign.com/wp-content/uploads/2023/05/Untitled-41-1024x929.png)