Setup Identity Verification on the Website Chat Widget

What is Identity Verification? #

Identity Verification ensures conversations between you and your Users are kept private, and that one person can’t impersonate another. This is done by passing a secure identifier of your Contact/Lead/Customer.

Open Your Inbox Settings #

Grab the Identity Verification Secret #

Use the Example Chat Code Below #

Make sure to replace the “websiteToken” and the example hash value “1234567891234” in the snip-it below.

(function(d,t) {
        var BASE_URL="";
        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
        g.defer = true;
        g.async = true;
            websiteToken: 'ABC123ABC123',
            baseUrl: BASE_URL
          window.$chatcloud.setUser("{$}", {
            name: "{$user.firstname} {$user.lastname}", 
            avatar_url: "", 
            email: "{$email}", 
            identifier_hash: "{$}”,
            phone_number: "", 
            description: "", 
            country_code: "",
            city: "",
            company_name: "",
              crm_contact_id: "{$}"

FYI: If you’re generating the “identifier_hash” from a third-party app, you will need to use sha256 to hash the User ID with the Hash Secret. Here is an example;

hash_hmac('sha256', $user_id, $hash_secret);
Scroll to Top

Custom solutions for your entire sales team

Let us show you how our accurate B2B company and contact data can help you reach the right decision makers and close more deals.

What can you expect?