What is “Don’t Understand Message” in Bot settings?

The “Don’t Understand Message” in bot settings is a predefined response that the chatbot sends when it cannot understand a user’s query or fails to find a suitable response in its training data.

This message is typically a simple, polite response that encourages the user to rephrase their question or seek assistance in another way. Examples of “Don’t Understand Messages” include:

  • “I’m sorry, I didn’t understand your question. Can you please rephrase it?”
  • “I apologize, but I’m not sure how to help with that. Can you provide more information?”
  • “I’m unable to assist with that request. Please try asking in a different way.”

Step 1: Access the AI Chatbot section #

  1. Log in to the platform using your account credentials.
  2. Click on “AI Chatbot” in the left menu bar to access the chatbot section.

Step 2: Open your chatbot #

Click on your existing chatbot or click on “Create New” button to start the chatbot creation process.

Step 3: Provide chatbot details #

Fill in the required information for your chatbot: Don’t Understand Message: Write a polite and helpful message that your chatbot will use when it cannot understand a user’s input or provide a satisfactory answer. This message should encourage users to rephrase their question or provide more context.

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