How to Identify Sub-User from the Support Chat? 

Here is the script you will need to use #

After creating the Website Chat Widget you will need to add the following code.

(function(d,t) {
        var BASE_URL=”https://app1.chatcloud.ai”;
        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
        g.src=’https://chatcloud.b-cdn.net’+”/packs/js/sdk.js”;
        g.defer = true;
        g.async = true;
        s.parentNode.insertBefore(g,s);
        g.onload=function(){
          window.chatcloudSDK.run({
            websiteToken: ‘{{CUSTOMER_WEB_WDIGET_INBOX_WEBSITETOKEN}}’,
            baseUrl: BASE_URL
          });
          window.$chatcloud.setUser(“{$user.id}”, {
            name: “{$user.firstname} {$user.lastname}”,
            avatar_url: “”,
            email: “{$email}”,
            identifier_hash: “{$user.id.hash=jFhExZWRX1VRkW5vFVp7toCz}”,
            phone_number: “”,
            description: “”,
            country_code: “”,
            city: “”,
            company_name: “”,
          });
          window.$chatcloud.setCustomAttributes({
              crm_contact_id: “{$user.id}”
          });
        }
      })(document,”script”);

Replace {{CUSTOMER_WEB_WDIGET_INBOX_WEBSITETOKEN}} in the script with token from below. #

The website token that you get from creating the Website Widget Inbox and replace it in the code

Add the Script in the White Label Settings #

Paste the code in the White Label setting and you are good to go. This will help identify all your customers that try to reach out to you on support 

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