1. First, you have to click on the phone tab from the left side, Click on the upload tab from your top address bar and then click on add the audio file.
![](https://crmsupport.co/assets/1_DO3aIg9N_gEOP4rLX_uC2jUE4A.png)
2. You have two options here, add you’re existing audio file or record the audio file.
![](https://crmsupport.co/assets/2_Ncvigkq7.png)
3. After adding the file then you can see your recording here.
![](https://crmsupport.co/assets/3_XPTJdNpt.png)