Open the chat dashboard #
Please navigate to the ‘Chat’ menu on the left-hand side menu bar.
Open the canned response menu #
On the top menu bar, there is a ‘Setting’ menu. Please, click on the dropdown and select ‘Canned Responses’.
Build the canned message #
Please, click on the ‘Add Canned Response’ button.
Add the short code like canned1, and add the content
How to use the canned message #
While sending messages, please type ‘/’ to view all the canned messages. You can simply type /canned1 to enter that content.
