Is there any way to remove contacts that are duplicated in the system?

You can automatically remove duplicate contacts using an automation flow. This works by identifying contacts with matching information and keeping only the newest one.

To remove duplicate contacts:

1. Go to Automation > Create Automation.

2. Add the ‘Lookup Contact’ step from the CRM section.

3. In the step settings, choose which field(s) to use for identifying duplicates (e.g. Email, Phone).
   

• Click ‘Add Field’ to include multiple conditions.
  
• Avoid using Contact ID as the lookup option , as it’s always unique for each contact.
  

4. Under Action to take when Contact Matched, select:
   

• “Delete existing older contact and keep the newest contact”.

5. Save the step, connect all parts of the flow, and publish it.
   
6. Add all contacts to this flow to clean up duplicates.