How can I set up an SMS flow to wait for a reply before sending further messages?

If you want your SMS automation to pause and wait for a reply before continuing, follow these steps:

1. Create or open an SMS flow
   Go to Automation and either create a new flow or edit an existing one.

•  Drag the Send SMS step from the flow builder.

2. Add the ‘Wait For SMS Reply’ step
   Drag in the Wait For SMS Reply step from the flow builder.

3. Set the wait duration
   In the settings, choose how long the flow should wait for a reply (e.g., 10 minutes, 1 hour, etc.).

4. Add a response condition
   Set up at least one lookup condition to match specific keywords or responses from the user.
   
5. Configure the branches
   The reply step creates three automatic branches:
   

• Timeout: No reply within the specified time.
• No Match: User replied, but the message didn’t match any condition.
• Condition Match: Reply matched the defined condition.

6. Continue the flow
   Add new steps (like sending another SMS) under each branch based on your logic. Repeat the Send SMS + Wait For SMS Reply combo as needed.