How to check email is clicked/opened in an automation flow? #
Add the ‘Email Send’ step #
Under the ‘Messaging’ section, you will get the ‘Send Email’ step
The system will allow you to configure that step
Please, make the changes as per your requirement.
To track email status (opened/clicked), you must have to use a verified domain email. Otherwise, email tracking will not work. We can only detect emails sent from domain auth, Gmail or SMTP email will not be able to detect
Update domain URL Shortener #
Please, navigate to the ‘Settings’ tab of the ‘Email Send’ step. On the ‘Custom Domain URL Shortener’ dropdown, please select any option except ‘Do not Convert Links to Short Links’
Add the ‘Wait For Email/SMS Reply/Click/Open’ step #
Please add the ‘Wait For Email/SMS Reply/Click/Open’ step to your flow under the Email Send’ step. This step is available under the ‘Logic’ section.
Configure the ‘Wait For Email/SMS Reply/Click/Open’ step #
On the configuration tab, you need to set the monitoring step, waiting time, etc
Here, you can set the step that you want to monitor
Set the event status
And set the waiting time
Now, please add the necessary steps as per your requirement
